Category: 3. eShipper Account Management

Login at www.eshipper.com. Hover over the “My Account” tab and select “Address Book.” Download the address book template from the bottom left-hand corner. Map your address book in this format and upload it to the address book page as a .csv file.

This can be done in 2 ways. A. Login at www.eshipper.com. Hover over the “My Account” tab and select “Address Book.” Click “Add Entry.” Fill in all mandatory and applicable fields and click “Save” when you’re finished. B. When you’re booking a  courier or LTL shipment to a new recipient, you can save that recipient to […]

Only your account administrator (by default, the original user ID upon registration) has access to invoices. Login at www.eshipper.com. Please verify that that the email registered as the invoicing contact belongs to your accounts payable person. Hover over the “My Accounts” tab and select “Invoices” from the drop-down menu. Enter in a date range within which you want to […]

You must submit a claim directly on our eShipper platform, not with the carrier. We will process the claim on your behalf. Login at www.eshipper.com. Click on the “Track” tab itself. Enter the transaction number or tracking number in the “Tracking #” field under “Tracking Lookup.” Click “Submit.” You will see your shipment details. Click “Submit […]